Identify a local organization(s) and discuss some of their best practices in IT/IS ... this should be well-supported with any evidences.
Last June 25, 2009 my classmates and I decided to visit a company for our first assignment in Management Information System. Our first choice was Call Box since it is the nearest call center from our school which has a Management Information System. So we prepared a letter to make it formal and serve as evidence that we really interviewed the MIS Staff or MIS Head of the said company via signature or by photos.
The Call Box Company is located at 9th floor of LandCo building along JP. Laurel Ave. here in Davao City. When we arrived at their office we found the front desk empty. So we waited until someone called the in-charge in the front desk. Then she asked us “Are you applicants?” We got speechless and we didn’t know how to react to her question as if it’s so difficult to answer. Then she answered her own question when she saw our IDs. Then she asked our purpose of visiting their office. We gave her the letter asking their permission to conduct an interview about their Management Information System. Afterwards, she called someone from their MIS department to entertain us. They did entertain us but unfortunately they are so busy that they cannot answer our questions on that moment. They decided to send us the questions through e-mail later on that day.
We waited, but no e-mails came until the next morning.
Evidences:
On the next day, we decided to look for another company. The next on the list was Global Connect e-Solutions, located along J.P. Laurel Avenue, Bajada, Davao City. Like what we did at the Callbox, we also prepared a letter stating a permission to conduct an interview at their company and as evidence that we really interviewed them. When we arrived at their office, their MIS Head was busy at that time because they were currently having their meeting with the superiors in the company. But he still told us personally to just leave the questions for him to answer when their meeting adjourns.
This time we really need to make sure that we can find someone to interview about our assignment because we are already late for the deadline. The third on the list was Concentrix, but before that, I will discuss first some of the best practices in IT/IS in Global Connect e-Solutions since they help us with our assignment. (Thanks to their MIS Head.)
The best practice in their company is the belief that there is a technique, method, process, activity, incentive as reward that is more effective at delivering a particular outcome than other techniques. He also added that shared knowledge and group performance are their best practise.
We also asked him to define Management Information System and its function in their company. Management Information System for them is a subset of the overall internal control of a business covering the application of people, documents, technologies and procedures by management accountants for solving business problems. Management Information System can include software that helps in decision making, data resources such as databases, the hardware resources of a system, decision support system, people management and project management applications and any computerized processes that enable the department to run efficiently.
Evidences:
The last on the list was Concentrix which is located in Damosa IT Park, Lanang, Davao City. We went there because we thought the Global Connect e-Solutions will not help us. When we arrive there we just stayed outside while one of our classmates, one of the agents on the said company asked the attendant if we could conduct some interview on there MIS Staff/MIS Head. Lucky for us we found our friend Mr. Leo Lubag, also working on that said company. He helped our classmate to approach the MIS Supervisor. Fortunately, he agreed and entertained us. Here are the answers of the MIS Supervisor in Concentrix to our queries and his discussion about the Management Information System of their company.
• Helpdesk – the one assigned in repairing, installing and troubleshooting networking problems. Also with configuration username, accessing, restricting from sites.
• Networking Specialist – assigned in deeper aspects of troubleshooting and the mentor.
• Senior Network Specialist – responsible for configuration on of servers telephones management access.
• Management Information System Supervisor – decision maker for the changes recommendation for all accounts.
As his final words, he stated that the best IT/IS practices in their company is teamwork and it is constantly evolving and for that they are open for changes and upgrades for the improvement of their company.
Evidences:
The Call Box Company is located at 9th floor of LandCo building along JP. Laurel Ave. here in Davao City. When we arrived at their office we found the front desk empty. So we waited until someone called the in-charge in the front desk. Then she asked us “Are you applicants?” We got speechless and we didn’t know how to react to her question as if it’s so difficult to answer. Then she answered her own question when she saw our IDs. Then she asked our purpose of visiting their office. We gave her the letter asking their permission to conduct an interview about their Management Information System. Afterwards, she called someone from their MIS department to entertain us. They did entertain us but unfortunately they are so busy that they cannot answer our questions on that moment. They decided to send us the questions through e-mail later on that day.
We waited, but no e-mails came until the next morning.
Evidences:
On the next day, we decided to look for another company. The next on the list was Global Connect e-Solutions, located along J.P. Laurel Avenue, Bajada, Davao City. Like what we did at the Callbox, we also prepared a letter stating a permission to conduct an interview at their company and as evidence that we really interviewed them. When we arrived at their office, their MIS Head was busy at that time because they were currently having their meeting with the superiors in the company. But he still told us personally to just leave the questions for him to answer when their meeting adjourns.This time we really need to make sure that we can find someone to interview about our assignment because we are already late for the deadline. The third on the list was Concentrix, but before that, I will discuss first some of the best practices in IT/IS in Global Connect e-Solutions since they help us with our assignment. (Thanks to their MIS Head.)
The best practice in their company is the belief that there is a technique, method, process, activity, incentive as reward that is more effective at delivering a particular outcome than other techniques. He also added that shared knowledge and group performance are their best practise.
We also asked him to define Management Information System and its function in their company. Management Information System for them is a subset of the overall internal control of a business covering the application of people, documents, technologies and procedures by management accountants for solving business problems. Management Information System can include software that helps in decision making, data resources such as databases, the hardware resources of a system, decision support system, people management and project management applications and any computerized processes that enable the department to run efficiently.
Evidences:
The last on the list was Concentrix which is located in Damosa IT Park, Lanang, Davao City. We went there because we thought the Global Connect e-Solutions will not help us. When we arrive there we just stayed outside while one of our classmates, one of the agents on the said company asked the attendant if we could conduct some interview on there MIS Staff/MIS Head. Lucky for us we found our friend Mr. Leo Lubag, also working on that said company. He helped our classmate to approach the MIS Supervisor. Fortunately, he agreed and entertained us. Here are the answers of the MIS Supervisor in Concentrix to our queries and his discussion about the Management Information System of their company.• Helpdesk – the one assigned in repairing, installing and troubleshooting networking problems. Also with configuration username, accessing, restricting from sites.
• Networking Specialist – assigned in deeper aspects of troubleshooting and the mentor.
• Senior Network Specialist – responsible for configuration on of servers telephones management access.
• Management Information System Supervisor – decision maker for the changes recommendation for all accounts.
As his final words, he stated that the best IT/IS practices in their company is teamwork and it is constantly evolving and for that they are open for changes and upgrades for the improvement of their company.
Evidences:
The experience of visiting those companies was so fun yet so disappointing when you get rejected. We have learned so many things in this assignment and the lessons that we got from it will be kept in our minds for the rest of the semester or shall I say for the rest of our lives…(lolz)
So this journey doesn’t end here, for we will still budge companies’ doors.
See you all again!!!
So this journey doesn’t end here, for we will still budge companies’ doors.
See you all again!!!
_________________
-=♥yhang♥=-
